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Monitoring and Support

Problems Addressed Before Guests Complain

No one wants to learn of a problem with a room device from a frustrated guest! Since your in-room technology is only as good as the support that accompanies it, Lorica has developed the most efficient real-time monitoring and support service in the industry.

At the first sign of any trouble an alarm sounds in our Network Operations Center and our professional support team springs into action to correct the problem — often before you or your guests are even aware of it. The LRC management node provides real-time views of the property’s network, accessible both to you and our NOC staff, drilling down to the precise location of the problem, making diagnosis and repair extremely efficient. On the rare occasion that a problem cannot be corrected remotely, we have access to thousands of certified technicians for on-site visits anywhere in the world.

We take full accountability for resolving issues and won’t rest until you and your guests are satisfied.

A Help Desk That’s Actually Helpful!

Lorica knows that hotel guests and staff require not just technical competence, but special empathy when faced with a problem. Our 24 x 7 Help Desk in Amherst, New York is staffed by hospitality experts who understand the special requirements of callers. Your guests don’t just get answers; they get the reassurance and confidence that comes from dealing with caring and empathetic professionals.

Our state of the art Remote Monitoring and Help Desk services can be used for all of your hotel systems and can be utilized in both new and legacy networks.